Director of Program Development, Quality & Learning (PQL) - Port au Prince, Haiti

Location: Port-au-Prince, Haiti

Position Status: Full-time, Regular

Language: Required language fluency in French

[Risk Level:](https://library.mercycorps.org/record/47705?ln=en) X Level 3 ☐Level 2 ☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

Program/Department Summary

Mercy Corps helps communities develop their own ideas to solve Haiti’s most daunting problems by using innovative approaches to bring Haitians new social and economic opportunities and to make their country more secure, productive and just. Established in January 2010, Mercy Corps Haiti has offices in Port-au-Prince, Jeremie, and Miragoane and more than 80 staff implementing programs in WASH, financial inclusion, economic development, agriculture, natural resource management and humanitarian response. Mercy Corps’ economic development work is guided by the principles of pro-poor development and demand driven strategies. Mercy Corps takes a progressive approach to development that leads communities and entrepreneurs from relief to sustainable livelihoods to resilience.

Mercy Corps Haiti is going through a transformational change at this moment. As a catalytic organization, our future impact will increasingly focus on sustainability and transformative change, supporting lasting improvements in the lives of the communities we serve. This ambition will be supported through several key drivers, including: evidence-based programming, learning generation to influence systems change, scaling impact through Mercy Corps and strategic partners, stronger knowledge management and impact measurement, expanded partnerships and alliances, greater commitment to gender equity and diversity and strategic advocacy and fundraising.

General Position Summary

As a member of the Senior Management Team (SMT) in Haiti, the Director of Program Development, Quality and Learning (PQL) is responsible for driving cross-functional engagement in the development and delivery of Country Program Strategy, developing annual plans and reporting on results. S/he is responsible for ensuring development and delivery of high quality, evidence-based, innovative programs that contribute to Mercy Corps Global Strategy and Mercy Corps Haiti new strategic vision. The Director of PQL ensures that a robust monitoring, evaluation, accountability and learning (MEAL) system is in place, that the country office engages in the collection and use of evidence and that this is shared across the global organization, and that reliable data is used for decision-making. One key aspect of the role is ensuring capability building, mentoring and coaching of the Program/Project Managers in order to support program quality in line with global standards and key performance indicators. As a senior leader in the country office s/he plays a representational role with the government, donors, partners, peer agencies, and others. The Director of PQL supports strategic positioning with donors and partners and leads on project design to ensure that the country office strategy can be delivered in line with Mercy Corps vision.

As one of the most senior staff in the Country Office, the Director of Program Development, Quality and Learning must demonstrate the qualities of agile leadership. This role plays a key role in defining and pursuing the strategic direction for Mercy Corps programs in Haiti, ensuring the relevance, coherence, safety and impact of our programs. It is essential that the Director of Program Development, Quality and Learning builds and maintains strong relationships across functions within the Country Program.

Essential Job Responsibilities

STRATEGY & VISION, PLANNING & REPORTING

• Lead the development/updating of the analysis of the country context ensuring community, partners and other stakeholders’ participation as necessary.
• Lead the SLT to develop/update and drive forward the Country Program Strategy that is in line with the global strategy.
• Provide leadership on development of the Country Annual Implementation Plan, monitoring of progress against the plan, and completion of accurate, on-time Country Annual Report of outcomes and impact, aligned with the Global Results Framework.
• Facilitate the development and pursuit of thematic and cross-cutting strategic priorities in line with the Country Program Strategy, including gender equality, to guide current and future Mercy Corps programming and Humanitarian Principles.
• Support ownership and commitment to the Country Program Strategy by all staff and departments through clear communication, regular feedback on progress and engagement of all functions in updates.
• Participate in global discussions and working groups to represent country programs, in learning for a, in strategy design and policy development.
• Support change processes and roll out new ways of working to improve achievement of the Country Program Strategy.
• Drive Innovation and thought leadership at all levels in the CO (strategy, programme, project and individual levels).

PROGRAM DESIGN & DEVELOPMENT

• Lead strategic resource (financial, materials & human) mobilization drive and ensure the Country Program is always resourced to drive programme design and development.
• Work with CD and SMT to set funding targets and drive implementation at all levels ensuring the entire Country Program is committed to and aware of these contributions